FAQ

How far ahead should I make my reservation?How far ahead should I make my reservation?How far ahead should I make my reservation?How far ahead should I make my reservation?How far ahead should I make my reservation?How far ahead should I make my reservation?How far ahead should I make my reservation?How far ahead should I make my reservation?How far ahead should I make my reservation?How far ahead should I make my reservation?How far ahead should I make my reservation?How far ahead should I make my reservation?How far ahead should I make my reservation?How far ahead should I make my reservation?How far ahead should I make my reservation?How far ahead should I make my reservation?1. How far ahead should I make my reservation?

The sooner, the better! But at least 72 hours in advance of requirements. For orders placed less than 48 hours in advance, an express charge may be added.

2. Is the equipment new?

All of our equipment is either new or in excellent condition (gently used). We pride ourselves on the quality and cleanliness of our merchandise. Each item is thoroughly inspected before each rental.

3. Is the equipment sanitized?

Yes, prior to each new rental, all equipment is cleaned and sanitized. The equipment is also inspected for safety before each rental. We treat the equipment as if our own children were using it.

4. Can you install car seats?

Sorry, but we do not install car seats. Information on installing car seats are posted on the car seats themselves.

5. Is there a minimum rental period?Is there a minimum rental period?Is there a minimum rental period?Is there a minimum rental period?Is there a minimum rental period?Is there a minimum rental period?Is there a minimum rental period?Is there a minimum rental period?

Yes. As a general rule, we have a 3 day minimum rental period.
Is there a minimum rental period?

6. What are the delivery rates?

Delivery rates can start at €15 but are based on the delivery options. All rates include delivery and pickup.

7. Can I pay when the reservation starts?Can I pay when the reservation starts?Can I pay when the reservation starts?

No. We require full payment at the time of booking. We are holding your items for you and are not making the items you’ve reserved available to other potential customers.

8. How do i pay?

We accept payments online using Visa; MasterCard credit/debit card  via our payment gateway and direct bank transfer in EUR (€).

9. Do i need to pay a deposit?

Yes. A deposit is required on booking. This covers against loss, damage or non-return of items. If the equipment is returned to us in the same condition it was hired out to you, then you will receive a full refund within 3 working days after hire. A refundable security deposit is to be paid at the same time as your hire items

10. How long does take to refund deposit??

The deposit is reimbursed within three days following the return of the rented item.

11. What is the child seat law in Czech Republic? 

Children under 36 kg or 150 cm need to have a car seat. 

12. What is your cancellation policy?

Cancelation more than 7 days prior to delivery: 100% refund

Cancellation 7 – 3 days prior to delivery: 50% refund

Cancellation 1 – 2 days prior to delivery: 25% refund

Cancellation on the day will result in 0% refund.